FAQs
How quickly can you answer my question?
We reply to messages and emails in the order they are received. Most inquiries are answered within 24 hours.
Can I change my shipping address after placing an order?
We ship fast, often within 24 hours. If you notice an error in your address, please email us immediately with your name and order number. We’ll do our best to update it before your package leaves, but once it’s shipped, changes are no longer possible.
How long does processing take?
Orders are processed within 1–3 business days. Most packages are prepared and shipped within 24 hours.
What are your shipping times?
We offer free worldwide shipping. Orders ship Monday to Friday (excluding holidays). Delivery times:
- United States: 6–12 business days
- Worldwide: 8–20 business days
You’ll receive a tracking number by email once your order is on the way.
Will my order arrive in one package?
Depending on your order size, items may ship separately and arrive 1–2 days apart.
What happens if an item is out of stock?
If an item is unavailable, we’ll email you with the expected restock date. If it won’t be back within 2 weeks, we’ll issue a refund automatically.
Do you ship internationally?
Yes, we ship worldwide free of charge. Delivery usually takes 6–20 business days, depending on your region.
What if I receive a damaged item?
We’re sorry your order didn’t arrive in perfect condition. Contact us with your name and order number, and we’ll make it right.
How can I track my order?
Use the “Track Your Order” link in the menu and enter your tracking number. Need help? Our team is happy to assist.
Why isn’t my tracking number working?
Tracking updates can take up to 48 hours to appear. For international shipments, updates may be less frequent. If it hasn’t updated after a few days, contact us.
What if tracking says delivered but I haven’t received my order?
Once a package is marked “delivered,” your local postal service is the best point of contact. If you still can’t locate it, let us know and we’ll guide you through the next steps.
What if something is missing or damaged from my order?
If an item is missing or damaged, reach out immediately. All orders are covered by our 30-day Money Back Guarantee, so you can shop with confidence. Contact us through the Contact Us page or email support@remokit.store.
